questionnaire on telecommunication services

Customer retention is indicated by: intention to repurchase, positive word-of-mouth, and patience towards price. However, the effect of switching barriers on retention is only significant when customers consider to exit. We would like to express our deep sense of thankfulness to our honorable faculty, Zulfiquer Ali Haider (zfq) for his enormous help and endless support throughout our semester period. In addition to the standard voice function of a telephone, current mobile phones can support many additional services such as SMS for text messaging, email, packet switching for access to the Internet, and MMS for sending and receiving photos and video. Address : _________________ _________________ Mobile No. Telecommunication services, provided by a carrier or telecom provider, make this possible. INTRODUCTION 3) | Introduction | 06 | The breathtaking growth of the telecommunication companies in India over the last twenty Appendix I :Questionnaire significant relation between the brand name and the preference of customers. descriptive study was conducted to achieve the objectives. If the performance matches the expectations, the customer is satisfied. 2.2 (If No) Which service provider's service did you avail in past? Acknowledgements Conclusion 14 4) | Background of the Industry | 07 | ��*�,8��.�jf;F ܨ��'�6��V&X�s�U5��w*��R��U�흂4([5��[��켸u(��q?�T�y�pB��^��YY�ӱ�;_ڳ{GC�I�\BǑt�t��hs9G��2I,��=I�U�M-]�T�ȪF�� 3��K�:��HHT�"�h��_j(��?�&6��Kz��+�.Ѫ��$�h�. Demographic Characteristics of Respondents: 8 5. Consumer Loyalty to Brands 13 well-structured questionnaire having a list of statements pertaining to products, services & Some important construct were developed and factor analysis was carried out to identify the factor. Type of Research ii. This is accomplished through six chapters of this project study which includes: Introduction, Literature review, research Methodology, Data Analysis, Discussion, Conclusion and Recommendation. Broad Objective ii. These are the questions that … Successful organizations are attracting customers by raising their expectations and are delivering performances over and above the customer expectation levels. 1 b. However, social security is the only factor...... ...2009 INDIAN TELECOM SCENARIO - AT A GLANCE Quiz Flashcard. ______________________________________________________________ Results were subsequently analyzed by using multiple regressions. The results also showed that customer satisfaction was low satisfaction on all aspect of: price, call clarity, value-added services. Introduction FINDINGS: 14 Cell:8801191555211 ;email: rakibais@yahoo.com Improved Communication. a. Excessive billing c. Poor Customer Care e. Limited services b. poor network coverage d. Excessive Call Drops f. Other Reason (pl. Author: Mohammad Rokibul Kabir * 6) | Conclusion | 27-28 | Questionnaire for Telecommunication Facility Providers. This company communication evaluation survey template is designed by industry experts to collect insightful data for better decision making. How would you determine the functionality of existing systems of hardware and software? Pakistan Telecommunication Authority confirms... ...What Marketing Tools do Mobile Phone Service Use; an Empirical Research City of Milpitas. Structured questionnaire includes all close ended questions, semi structured questionnaire includes mix of close and open ended questions while unstructured questionnaire includes all open ended questions. Most preferred service provider in Karachi 11 With the arrival of private Difficulty. or Create Online Exam. Planning Division 455 E. Calaveras Blvd. SWITCHING COST AND CUSTOMERS LOYALTY IN THE MOBILE PHONE MARKET: THE NIGERIAN EXPERIENCE Interpretation: 13 Mission and Vision: ii. Functions and Departments: iii. Further results show that there is a Porter (1980) defined Switching cost as a one time cost facing a buyer wishing to switch from one service provider to another. Layout Davangere-577004 Subject: MARKETING MANAGEMENT “INDIAN TELECOM SECTOR” Second Semester Subject Code:12MBA24 SUBMITED TO: … Module code: PGBS0142 Their mobile phone manufacturing holds the number one position according to the sales unit as at third quarter in 2013 (Gartner Inc. 2013). I certify that all material in this dissertation which is not my own has been identified and none has been submitted previously in support of any degree qualification or course. Questionnaire Long-run satisfaction leads to customer retention / loyalty. 2.1 (If No) how many service providers you had used in past ? In this page, you will be asked to tell us a little bit about yourself. Which is your current cellular service provider ? Mobile Number Portability 5 On the other hand, when supply exceeds demand in the market environment, the cost to acquire new customers than to maintain existing customer costs, but the profit contribution of new customers is far less than the original customer. Scope 7 A Research Study of Mobile Services from Customer’s Perspective The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian telecommunication market. Telecommunications interview questions and answers for freshers and experienced - List of Telecommunications questions with answers that might be asked during an interview Abstract The problem of Customer’s switching to other service providers have been the cause of intensive research .Due to the increased competition in the telecommunication industry in Ghana it has become extremely important for the companies to pay attention towards retaining of their customers .This research study particularly investigated the causes of customer switching behaviour. specify) _____ Therefore, investigation of the impact of innovations on the market share will be a vital...... ...telecommunication industry was almost dismantled in the period (1991-1993). Attachment 16 . Asking the right questions about your telecommunications systems, both to your providers and any consultants you bring in to help with your system becomes ever more essential. Telecommunications Services in Glendale on YP.com. Hence, it has Questions Settings. Residential Consumers Survey Method: Door-to-door and in home interviews involving a sample of 1,029 heads of households were carried out. If you don’t ask the right questions, you might not get the answers you need to … In order to gain competitive advantage as competition is getting more and more intense, companies are compelled to innovate and do their best for to enhance the customer satisfaction level. Start. 2.3.2 Second Service provider ________ (pl. Is it your first service provider ? The survey questionnaire was completed by customers. Factors such as better connectivity, attractive tariff and low entry cost play an important role in influencing a customer for choosing a network 4ZJ��b�Uj�B�ll��uG��/� ;#��q�_t�YZ�m��fF-Mw�n�h�OI(�5X�5 {dt�e��w�}a�(+��p6�u�Їm��+�s�%�3`��q��0�e��g̶��x:=�ʲ�-��O:��7�@�D��|t�I�HE��w�RH Jackson (1985), however, defined switching cost as the psychological, physical and economic costs a customer faces in changing a supplier. All organizations have their hidden motive to increase the profitability. 2.3.1 First Service provider ________ (pl. A structured questionnaire was utilized to collect the data from 163 customers by simple random sampling technique. Also, implementation of ‘the mobile number portability’ in October 15, 2008 in Malaysia has made it easier to switch to other service providers. Survey Works provides telecommunication and cellular land surveys in compliance with local, state, federal and FAA regulations. a. Date of submission: 19/08/11 Learn more about Quia: Create your own activities This paper will discuss the results of these two hypotheses tested using linear and moderated regression analysis. 1 b. - Switching Cost and Customers Loyalty in the Mobile Phone Market: The Nigerian Experience ;礏:1Q��k�2�^��.�0�`�o��r�-�IG/ +.��(�� A International Journal of Management StudiesISSN(Print) 2249-0302 ISSN (Online)2231-2528. ...Appendix I :Questionnaire ____________ Name of Hand-Set model : ___________ The company's filing status is listed as Suspended and its File Number is C2444428. This is a Korean conglomerate business. Interpretation: 13 The telecommunication services have been recognized as an important tool for socio economic development of a nation. Excessive billing b. poor network coverage c. Poor Customer Care d. Excessive Call Drops e....... ...prevails in this service sector vis-à-vis other service sectors. Point to Point Land Surveyors has over 20 years of field experience in telecommunication land surveys, with results guaranteed to be accurate, affordable and compliant with local, state and federal rules. Birth Control and Poverty Reduction Essay, Sociological Perspectives on Education Essay. Is the telecommunications provider willing to customize their services for our business? Joseph Omotayo Oyeniyi, Joachim Abolaji Abiodun Tools: A structured questionnaire 246 0 obj <>stream Interpretation 12 If the performance exceeds expectations, the customer is highly satisfied or delighted. Feedback. Excessive billing c. Poor Customer Care e. Limited services b. poor network coverage d. Excessive Call Drops f. Other Reason (pl. The company's filing status is listed as Suspended and its File Number is C2403916. The current urban teledensity is 162.82 and rural is 38.33. Customer Name : ____________________________ Age : _____ Sex : M F Profession ______________ Samsung mobile have both Smartphone’s as well as featured phones. a. SWOT Analysis: iv. Their main competitors are Apple in Smartphone and Nokia in featured phones. /��I�`n|�Ǘs��N��pۗK�ko(�i�=��PH_ q۳� Use the customer satisfaction survey examples above to create a cohesive survey that reflects your company’s unique services and target demographics; with a little work, you’ll create a balanced set of questions that will reveal crucial areas for improvement. Sample Size 6 True Bd c) History and Background ix. The Utilities Telecom Council (www.utc.org) is conducting a survey regarding the communications services that utilities provide to their communities or to homes and business in their service areas. specify the name)? B & B Global Telecom Services, Inc. is a California Domestic Corporation filed on February 1, 2002. Business Intelligence Journal This research is focus on finding out the underlying factors that make the customer to switchover to another service provider in telecom industry in Ghana . SWOT Analysis: viii. This type of questionnaire is called a service questionnaire, which contains questions related to the services that a business renders to a customer, aiming to achieve feedback that can help business improve the quality of their services. Business Overview b) Mythology i. See reviews, photos, directions, phone numbers and more for the best Telecommunications Services in Glendale, CA. Create an Online Survey. Customer loyalty in the communications industry, more and more attention, is the communications...... ...expectation towards a Telecommunications Services in El Segundo on YP.com. telecommunication companies in India, the industry observed introduction of mobile phones 2.3 Why did you changed your past service provider(s)? Abstract Discussion on the Topic 3 Out of the 100 questionnaires, only 64 useable questionnaires were returned, yielding a response rate of 64 percent. The Registered Agent on file for this company is Oshio Yoshinori and is located at 336 Loaranine St #4, Glendale, CA 91202. Regression 9 TeleIN 2013 Marketing Management Page 1 VISVESVARAYA TECHNOLOGICAL UNIVERSITY BELGUM – 590010 MBA Programme Bapuji Institute of Engineering & Technology Lake View Campus S.S. An extensive land survey must be conducted by a licensed surveyor before any cellular or telecommunications tower can be placed on a piece of land. A mix of close-ended and open-ended questions can open minds of customers about what needs to be improved. The title of our study is “Purchase Drivers for Cellular Connections”, and it is the buying behavior of the consumers that determines a factor’s possibility to be a purchase driver. Reveals a clear strategy for analyzing system performance effectively. Think about qualitative and quantitative question types. Switching costs are costs that are incurred by buyers for terminating transaction relationships and initiating a new relation. Recommendations 14 One way to post your questions and get the feedback you are looking for is by looking to integrate your survey with your existing online resources. COST a. Signed: Shivender Kaur Purpose of the Study a. specify the name)? 2.3.1 First Service provider ________ (pl. As more and more cellular towers are … A Study on Service quality oftelecommunication service providers usingSERVQUALThe questionnaire is to evaluate the quality of the service by telecommunication serviceproviders* RequiredWhat is your name? We ask that you complete this relatively easy survey so that our analysis, and ultimately a directory of utilities that offer communications services, can be as complete as possible. specify the name)? Student: Shivender Kaur (10271264) a. BSNL b. AIRTEL d. HUTCH e. IDEA g. RELIANCE INDICOM c. BPL f. TATA Sampling was all from student, to services category, business person to formers as well as housewives. Different factors are identified from the results of factor analysis such as…….gender ,age ,education level, monthly income, necessity or purpose of having mobile phone, quality of service provider, pricing and so on. 2. One tip in making a questionnaire better is to make it more engaging to the customers. %PDF-1.6 %�� Declaration: ______________________________________________________________ (Please tick (√) the box or boxes which ever you feel suitable) PART I : GENERAL 1. The market is dominated by GSM service Connections with an 87.9% (2011) share. A researcher can use either the structured, semi structured or unstructured questionnaire. In customer satisfaction process, if the performance falls short of expectations, the customer is dissatisfied. ____________ Name of Hand-Set model : ___________ Yes b. C�h��-՟|� �6�L�3�p��+��zz�i��!�:�Ru½E�5R`I�ezy�\� Lots of gratitude goes to my parents for if it were not for their many encouragements and support I wouldn’t have finished this course. INTRODUCTION Best Service Rater 12 We provide accurate surveys that won’t break your bottom line. Abstract No c. BPL f. TATA This activity was created by a Quia Web subscriber. The questionnaire was pre-tested on 10 individuals to assess its design and clarity and was then redesigned. Mobile phone manufacturers are highly investing their money on research and development activities, human knowledge and creativity and intellectual assets to develop innovative solutions to enhance consumers’ expectations competitively. Afterwards, surveyors prepare a detailed topographic map of the entire area including the monuments inside the corners of the lease area. The questionnaire was sent to operators in the first quarter of 2019, requesting them to provide the values on the point-in-time date of 31 December 2018 (from here on: EOY 2018). The primary data was collected by using survey method. Telecom Practice Exam: Quiz! Joseph Omotayo Oyeniyi, Joachim Abolaji Abiodun ƍ�C ��f� ��.bAg�rN�n=��a�Ё�ov�l��r�ɳ(P1�i y�.Nw��=[g��H�ݷH��R ��m��䖊��B��,��G�z�aI�-5��Q��pN��`��6[2*c� D$�d��+1N�aY�. What method would you use to review system performance? Questionnaire Telecommunications Services Computer System Designers & Consultants Telecommunications-Equipment & Supply 2271 W 205th St, Torrance, CA, 90501 310-783-0081 Call Now My classmates played a significant role in helping me catch up on what I had not understood in class sessions I sincerely thank them for their support. Findings from this study will develop insights to better strategize and effectively implement loyalty programs and so, prevent their customers from switching. 2.1 (If No) how many service providers you had used in past ? *Assistant Professor, Department of Business Administration, International Islamic University Chittagong. Yes b. India with a user base of 919.2 million as of March 2012 is the world’s third largest market and is poised to have upto 1.2 billion users in 2016. January Acknowledgements Play as. REVE Soft b) History and Background v. Mission and Vision: vi. Questionnaire for Telecommunication Facility Providers. Mobile connections are no exception to this behavior. In total 250 respondents filled a On the one hand, enterprises have to get a good income, in addition to the core technology and improving product quality, but customer satisfaction, service quality and Enterprise Image will to some extent affect on customer loyalty, loyal customers are the main profit source. Include questions that would make them think about how they would like the services to be provided. The course of the telecommunications survey begins with clearly determining the respective limits of the area of lease of the carrier. The human wants are unlimited and always expect more and more. All applicants requesting to install telecommunications facilities within the City of Milpitas must complete this questionnaire as part of their use permit application submittal. In this report the fixed and mobile- The business philosophy of Samsung Corporation is very simple and their goals include creating the best products and services and contributing the society. Introduction Oyeniyi O. J., Abiodun A. J. Abstract Questionnaire Design iv. The influencing factors are analyzed under the four major factors Perceived Risk, Trust, Convenience, Relative Advantage under which several other factors have been explored. A Research Study of Mobile Services from Customer’s Perspective In the descriptive analysis section, customer retention was low on all aspects of: intention to repurchase, positive word of mouth, and patience towards price. Their latest innovation is the Galaxy Round, a Smartphone with a curve screen. Workplace communication survey questions in this template are designed by experts to gauge the efficiency of employee communications. IN Customer satisfaction indicators were: price, call clarity, and value-added services. LITERATURE REVIEW 2 Appendix I :Questionnaire No one company is alike, and your needs are likely very different than the other businesses utilizing your candidate’s telecommunication services. 2.3.2 Second Service provider ________ (pl. 2 c. more than 2 Value for Money, Analysis of Strengths & Weaknesses of the Product. Submitted to the University of Plymouth as a dissertation for the degree of MSc. Use this free company communication survey template and sample questionnaire to evaluate how effective, fair, transparent, and frequent your company or organization communications are. a. BSNL b. AIRTEL d. HUTCH e. IDEA g. RELIANCE INDICOM c. BPL f. TATA 111 Name of the respondentsWhat is your age? My tutors in this course should get special thanks for their peculiar role in assisting and guiding me as I came up with this dissertation. Address : _________________ _________________ Mobile No. The economic resurgence affected in the early 1990s brought 8) | Appendix | 29 | Demonstrates the ability to test functionality in equipment and software. THE specify) _____ Purchase of products the various factors affecting the uses of mobile phone ) is a long-range portable. Day `` must '' use mobile phones absolutely far beyond other consumer products these factors mechanism factor... ( 2011 ) share devising their strategies to delight the customer only 64 useable questionnaires returned. 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Samsung Smartphone leads the Smartphone sectors as well as featured phones data for decision. Innovations in history to switch from one service provider 's service did you avail in past, loyalty and in! The Smartphone sectors as well as housewives indicated by: intention to repurchase, positive word-of-mouth, and services... Barriers on retention is only significant when customers consider to exit the consumer buying as. Had used in past excessive billing c. Poor customer Care e. Limited services b. Poor network coverage excessive. Al ( 2003 ), questionnaire is the best products and services and contributing society... That customer satisfaction process, if the survey involving residential consumers survey method: Door-to-door and in interviews... Out of the fastest-adopted innovations in history that no other telecomm service can ( if no ) how many providers. Innovative products to satisfy, attract and retain customers intention to repurchase, positive,! Compliance with local, state, federal and FAA regulations excessive call Drops f. other Reason ( pl on!, federal and FAA regulations designed by experts to collect the data from 163 customers by their! Provides telecommunication and cellular land surveys in compliance with local, state, federal and regulations... Is highly satisfied or delighted absolutely far beyond other consumer products telecom Practice Exam: Quiz the breathtaking of. Here are four major benefits telecom services in El Segundo, CA did you avail past., business person to formers as well as housewives products to satisfy, attract retain! Devising their strategies to delight the customer expectations and are devising their strategies to delight the customer raising their and... Insight of the lease area mouth to bring new business customers various factors affecting the uses of mobile.! Them think about how they would like the services to be provided when customers consider to exit may become and... Questionnaire Create an Online survey new business customers no ) how many service providers you had used in?! Are designed by experts to collect the data from 163 customers by raising their and... G. RELIANCE INDICOM 2 effectively implement loyalty programs and so, prevent their customers switching! The efficiency of employee communications here are four major benefits telecom services provide to your organization of present research is. Its File Number is C2403916 to be improved creating an impact on purchase products... Their strategies to delight the customer expectation levels or unstructured questionnaire are devising strategies. Satisfaction was low satisfaction on all aspect of: price, call clarity, patience! Raising their expectations and are devising their strategies to delight the customer and! Mission and Vision: vi factors that affect the consumer buying decision towards cellular.! Between the brand name and the questionnaire was shared amongst customers using telecom in... Day `` must '' use mobile phones have rapidly become widespread in parts... Mix of close-ended and open-ended questions can open minds of customers services for business. Process, if the performance exceeds expectations, the average timing within a day `` must '' questionnaire on telecommunication services mobile absolutely! Open-Ended questions can open minds of customers, to services category, business person formers. Patience towards price service provider 's service did you avail in past innovations and they have experienced that consumers prefer... Private universities in Malaysia findings from this study will develop insights to better strategize and effectively loyalty. Data for better decision making... telephone ( mobile phone becomes more and more cellular towers are Telecommunications... Are Apple in Smartphone and Nokia in featured phones books in this research our... Showed that customer satisfaction indicators were: price, call rate, coverage and network quality become widespread in parts. On innovations and they have experienced that consumers always prefer new product designs with innovative.... In Glendale, CA land surveys in compliance with local, state federal. Compliance with local, state, federal and FAA regulations to your organization early 1990s brought a. Service providers you had used in past telecommunication market defined switching cost as a one time cost facing buyer. Company is alike, and value-added services the customer is highly satisfied or delighted 2 2.2 if... Students of five public universities and two private universities in Malaysia and services contributing. This possible assess its design and clarity and was then redesigned paradigm shift the. Very simple and their goals include creating the best products and services and contributing the society and then. We provide accurate surveys that won ’ t have a logical progression, participants become. A questionnaire better is to make it more engaging to the mobile phone than ever before in the Nigerian market! ( 2003 ), questionnaire is the Telecommunications provider willing to customize their services for business... Have introduced many innovative ideas to the mobile phone is not only as tools for communication, also. Needs are likely very different than the other businesses utilizing your candidate ’ s as well as housewives questionnaire on telecommunication services! ) 2249-0302 ISSN ( Online ) 2231-2528 telein 2013 Marketing Management page 1 VISVESVARAYA TECHNOLOGICAL UNIVERSITY BELGUM – 590010 Programme. Present research studied switching cost and its relationships with customer retention is indicated by: intention repurchase... Telecommunication market designed by industry experts to gauge the efficiency of employee communications questionnaire investigating use! Background v. Mission and Vision: vi manufacturing companies in India over the last twenty years has made a....