Made a covid related claim back in early March 2020. Voice your opinion today and hear what 22943 customers have already said. Invite me then. I want my money back. It might clarify for you how you could help me if you read the email! Useful. Have been using insure and go a few years now never no problems. InsureandGo travel insurance: how can I claim? Do you agree with InsureandGo UK’s 4-star rating? My trip was curtailed due to Covid, I incurred hundreds of pounds of travel expenses to get home and have been waiting for them to process my claim for 3 months. Well did you read my lengthy email?? very helpful and informative advisor - felt comfortable in renewing my policy with them, we have always bought insurance for traveling from you we find the prices are good. although they didn't provide with any service whatsoever, they decided to keep my money.Replying on emails once a month, delaying everything etc. 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. They dealt with part of the claim but totally missed a whole chunk of the claim. Super fast online service at the most incredible rates in Ireland. I am now Seven Months from the date I made a valid Claim for Curtailment of a holiday to South America. DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY.A few days since I updated the trustpilot community. All irrelevant now due to full lock-down but I would certainly advise travellers to look elsewhere for their insurance. 3 en parlent. I would recommend to anyone else who is being messed about by these scoundrels to claim directly using their credit card Chargeback - we did and received all our hotel costs back in full. Insure and Go Services - The Very Worst Insure and Go Services. | Read 41-60 Reviews out of 22,943. No hassle at all with automatic renew.On the phone staff are informative and quick to resolve any issues.Have used the company for a few years nowDefinitely recommended , Do yourself a favour and read through the reviews (seperate to refund issues but claiming on your policy as well). Sourced from Trustpilot . Do you agree with Insureandgo's TrustScore? You say you’re now dealing with claims from November.... mine is from March ... and still waiting. When I phoned the other day I was told that the company is not doing this and only offering me a pro-rata credit. We’ve teamed up with the independent review site, Trustpilot, to find out what our customers think about our travel insurance policies and service. IAG are going to refund policy premiums to support customers hit by Covid19. Check out what 23,255 people have written so far, and share your own experience. This company uses another company called Travel Claims Services Ltd and both of them are extremely slow to respond to claims, unreasonable and unfair to clients. Check out what 23,327 people have written so far, and share your own experience. I do apologise for the delays and the issues you have had with your claim, Stuart. My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews 655 • Great . Share. This Covid 19 pandemic is not ordinary. Check out what 23,227 people have written so far, and share your own experience. I suppose it's hard for them to filter legitimate reviews against bogus ones. | Read 10,661-10,680 Reviews out of 23,312 Yes the gentleman sorted everthing for me please thank him brilliant young man. I wouldn’t have had such a problem if they had said no not covered. InsureandGo travel insurance covers the basics for reimbursement should you have to cancel your trip or have a medical emergency during your travels. | Read 161-180 Reviews out of 655. Very disappointed, after being years with them. Fractured my shoulder skiing and the performance to claim was a joke. Every part of the process has been protracted. Unfortunately, different claims fall under different sections even if the claims are related to the same incident. Phone: 08448882787 Location: Maitland House, Warrior Square, Southend-on-Sea United Kingdom I am very sorry to hear that not only your trip but your wedding was affected by the pandemic and had to be cancelled. This was another delaying tactic. ... Insurance2Go received 4.5 out of 5 stars, with 94% of the 1,861 customers who left reviews saying they would recommend the service. It was an exclusion on our policy. However, I did go on to the chat line to see if there was an update and when I asked the question I was told 'sorry we are having a problem with chat so I cannot help. Answers to my questions remain unanswered from March. I do apologise for the delays and the issues you have had with your claim, Stuart. Have used COVID 19 as an excuse to breach their contract policy. I have provided information more than once. Needless to say I never had any follow up to my email. Paid my travel insurance in full before COVID19. rate InsureandGo's customer service? InsureandGo are no longer offering pet insurance As of August 2020, InsureandGo have stopped selling new pet insurance policies. I am out of pocket $1640, and I am supposed to get credit from 2 companies, one of which I have been unable to communicate with to arrange the credit! Seemed to be inexperienced untrained staff. I purchased insurance for a cruise and basically THEY COULD NOT PROVIDE A SERVICE AND REFUSED TO THE DEATH TO REFUND MY MONEY BACK. Easy, online applications and especially easy to deal with the medical screenings questionnaires. InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. | Read 921-940 Reviews out of 23,235 I am happy to use Insure to go. I do apologise for the delays with your claim, CH. I know my phone is in safe hands. Not only that, but over 16,500 people have given our service a 5 star review on Trustpilot! Here are some of the nice things they’ve been saying about us: We cover over 50 activities! However unfortunately their service level has really gone downhill. Check out what 23,331 people have written so far, and share your own experience. However, I am glad to hear that your claim has been settled and your complaint has been resolved. Excellent service and they break the bold in a good way Only insurance company I know that will cover you for non essential travel bar any Covid related claim, Very helpful lady on the phone. Reply. Do you agree with InsureandGo UK’s 4-star rating? Insure and go would not pay so I am still chasing Aegean Air. Taking out insurance online is the easy and pleasant bit. After many attempts to get a dialogue from them they come across as totally insensitive, couldn't care less and 'Don't contact us 'cos we're 'too busy'. All of our travel insurance policies come with cover for over 50 activities and sports as standard, so you can get up to more on your trip. This is a requirement when lodging a complaint with the Insurance Ombudsman and I&G have 8 weeks to respond. I received a grand total of $60 refund following payment of excess. Had a nice experience with this company with getting travel insurance would use this company again. Insurance2Go will only insure gadgets that are less that 6 months old. Do you agree with InsureandGo USA's TrustScore? Unfair and unprofessional. Read about their experiences and share your own! Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. Check out what 4,026 people have written so far, and share your own experience. etc.I do not recommend this insurance company. We collate all the best reviews from around the Internet so you can view them in one place ... we have used Insure and Go previously and been very happy with their service . We had annual multitrip gold for several years with insureandgo who are essentially mapfre and this year...first time ever having to contact them thank God... had a very unsatisfactory experience with them. I do apologise for the delays and the issues you have had with your claim, Andy. Ive now been waiting over a 100 days and no end in sight. Insure2go are extremely dodgy - after push and shove they offered a partial credit that you had to use (despite uncertainty to travel safely).It look nearly 6 months to finally get my refund. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. Everything was canceled in May ( flights, borders were closed)Applied for refund from insureandgo, got NOTHING back. It also has a plan geared for cruises. Let's see what happens if and when I need to make a claim. I am very sorry to hear that you are unhappy with the experience that you had with us. Nor could she call back or pass on a message for someone to contact me.When l asked for an update l was asked for documents previously supplied and told l'd have to wait another 30 days. I would really not recommend this insurer. How does Which? InsureandGo review: Plan options. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. Won't be insuring with them again. 23,357 people have already reviewed InsureandGo UK. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. You've already flagged this eddie hall 8 reviews. Insure and Go are owned by Mapfre SA and they manage their claims process through their subsidiary company, Travel Claims Services Ltd. Having recently had the experience of trying to claim for a skiing holiday that had to be cancelled at the end of March 2020 due to the Covid-19 lockdown, I would advise everyone to avoid this insurance company. Shocking Service - I submitted my claim on the 31.03.2020. Still waiting for my claim to be paid.Reply received on 30th December to my previous complaint on Trustpilot mentions that the approval team is currently processing pending claims submitted for approval on 9th December. Awful service. Came back to Insure and Go. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. Check out what 23,235 people have written so far, and share your own experience. Insure and Go are without a doubt the worst insurance company I’ve ever dealt with. InsureandGo is yet to start collecting reviews. | Read 1,821-1,840 Reviews out of 4,015. Voice your opinion today and hear what 655 customers have already said. So no covid cover, no partial refund and incredibly frustrating customer service. They finally made contact several weeks after we had been due to travel, which was very stressful as we were left in limbo. | Read 461-480 Reviews out of 23,227 I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. My claim for holiday curtailment in March is not being dealt with and l cannot get in touch with the company. Straight forward, fairly easy to complete and clear. The Ombudsman is not put off by this and have accepted the case for investigation and I am confident of a successful outcome.Some 19 weeks after my claim I&G decided to require a letter from Barclaycard stating they would not cover my loss. I have just looked at reviews for Insure and go claims company TCS from 3 to 4 years ago and no surprise they used the very same tactics then as they are now regarding stalling for time to even look at a claim. Insure and Go refuse as you can only cancel within 14 days. Insure to Go. I have registered a claim with the financial ombudsman. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. I can only apologise for the delays in your claim assessment, Jenny. As ever, this is just not true! Voice your opinion today and hear what 21,326 customers have already said. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. However, all of our reviews are posted by our customers. It took over 6 months to get small part of our honeymoon money. I wish I could give ZERO stars . | insureandgo.com | Read 141-160 Reviews out of 21,326 Anyway we were not covered for pandemics!! There are 8 customers that ford insure, rating them as bad. I now require another 6 month extension to that hold. I do hope that you are able to rearrange this soon, Angela. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. | Read 621-640 Reviews out of 23,327 Well I just have it open here now!! Still awaiting my claim with this lot through Travel claims services. I am sorry to hear that you feel this way about the reviews, David. However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo UK Reviews … Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. Heard similar stories of these delaying tactics. You've already flagged this Reply from InsureandGo UK. For medical emergencies … Conflicting information originally as to whether we'd be covered for Tenerife in March. Check out what 23,312 people have written so far, and share your own experience. I only started going with insure and Go in 2014 because they were Choice RECOMMENDED. Voice your opinion today and hear what 4026 customers have already said. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. We got all our money back using Chargeback.2. In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. The truth of the the matter is, "they wouldn't". I have three more policies this year which I will probably lose my money for. Do you agree with InsureandGo UK’s 4-star rating? Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Voice your opinion today and hear what 4015 customers have already said. We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. But to refuse to take a company position on this is ridiculous. Check out what 22,943 people have written so far, and share your own experience. Do you agree with Insureandgo's TrustScore? ford insure has collected 17 reviews with an average score of 2.88. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Insureandgo Reviews 4,026 • … Insure and Go company are not helpful or friendly. Out of the 15,782 customers who left reviews, 98% gave the service positive feedback. Check out what 23,081 people have written so far, and share your own experience. Customer service was dire! Check out what 4,015 people have written so far, and share your own experience. Had a honeymoon booked (from pre-new variant covid when things we’re looking brighter) The Govt guidance on whether international travel is allowed from a Tier 3 area is very ambiguous. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. © 2021 Trustpilot, Inc. All rights reserved. Totally understand the unprecedented circumstances. and get full access to these results and all our reviews. Look out for new customer scores coming in mid-2021. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. Check out what 655 people have written so far, and share your own experience. I now read many poor reviews about INSURE AND GO and about TCS. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. On the basis of a really good interaction back then, with prompt, full, efficient payment of a claim. Covid is used to full affect to delay any response. Now Insure & Go still cannot give me a travel policy therefore this hold is no longer sufficient for me. 16 InsureandGo reviews. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. Claim still unpaid and keeps being delayed. Reply received on 29th December when I call the claims team is that the approval team is currently processing pending claims submitted for approval on 19th December. | Read 9,321-9,340 Reviews out of 23,255 It was then impossible to contact them in March when covid broke out. Will be presenting a complaint to the Financial Ombudsman. Thanks. Modern day conmen. I chased them again on the 24.08.2020 to be told that they have still not processed my claim and I would not be able to get an update until mid September. Have used this company many times. I wish I had done this (oh and claim it is an 'act of good will' - laughable). They would not refund or extend our policies despite us having only renewed mid November. I submitted the letter on the 5th October well before the dates Geogie says have been dealt with and I&G of course have done nothing.I do feel sorry for Georgie having to act as apologist for I&G but her statement that submission made before 13th October have been dealt with is just not true. I have used Insure and Go many times, I have tried other insurers in the past, but have come back to this one. This is all recorded.Why do you keep lying to customers? I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. Possibly the worst Company I have ever had the misfortune to have dealt with. Have been using Insure and Go for about 15 years now. My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. Thanks. Share. My insurer, Insure and Go, dismissed my claim for the cancellation of the holiday, saying I had not disclosed a pre-existing medical condition. I appealed this and it took a further two months of me chasing for a reply to get this settled. Currently waiting on a claim made at the beginning of August 2020. Do you agree with InsureandGo UK’s 4-star rating? Do you agree with InsureandGo UK’s 4-star rating? Avoid at all cost. | Read 8,241-8,260 Reviews out of 23,081 Invited to write a review You've invited me to write a review. So I am still as much in the dark as before. Still waiting for a full resolution on that. I do apologise for the automatic renewal of the policy, Simon. The excuses/ "policies" they kept coming back with was RIDICULOUS.I STRONGLY advise that you dont bother wasting your time dealing with insure&go and have AFCA (ombudsman), Paypal etc deal with them as THEY SUDDENLY SUBMIT (dodgy) and all resolved within a day! | Read 8,001-8,020 Reviews out of 23,331 I've always found them good value, and albeit never had a reason to claim, their service is extremely good. They claim they did not receive some of my emails and I don't believe them as I have evidence they were sent and received. But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Their time-delaying tactics are outrageous - expect any reply to take months (if they even bother to reply). I do apologise for the delays and the issues you have had with your claim and complaint, Berta. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. I am not very happy about this re-quote because it will, no doubt, require that i have to pay an extra cost.This would not do your company's reputation any good. A free inside look at company reviews and salaries posted anonymously by employees. I cannot recommend more strongly that you choose another insurer! Claimed a total of approx £ 1200 and they paid £348 because they get you to separate to three claims and my brand new Oakley goggles worth £185 said only would pay £27 ..... gave up with this company never again will I use them. Great price for my annual multi trip ,90 day max per trip, with a medical condition! Yet another holding email from Insure and go this morning, that they are looking at my complaint. it was very easy to apply for the insurance no hassle. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! As ever, this is just not true!I sent a formal letter of complaint about the handling of my claim on 21st September. This company is the worst of the worst and the sooner they are gone, the better. If something happens while you’re away on holiday, you need to know there’s someone you can call. InsureandGo are losers as they will now lose future business from us.3. 24-hour assistance while you’re abroad. On Feefo, InsureandGo is rated Excellent. Do you agree with InsureandGo UK’s 4-star rating? ?All I can say - DON'T waste your money because we lost ours. Useful. Do you agree with InsureandGo UK's TrustScore? Avoid them! I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it.