If the printer driver is set to the wrong port, select the box next to the appropriate port, then select Apply. USB cable-connected Canon printers should be set to USBxxx (where "xxx" is a set of numbers) under Port and Virtual Printer Port for USB under Description. From the Printer properties window, select the Ports tab. To see the signal strength, print a network configuration page. Cannot communicate with scanner for these reasons: - Scanner is turned off. Low signal strength can cause communication issues. But I just bought a new Canon Pixma MX892 that claims to scan wirelessly. I've printed wirelessly with no problems from the Canon printer. Connect the USB cable supplied with the scanner to a USB 3.0 or higher port. Open the Printer properties screen in Windows. Select Canon XXX MP Drivers (where XXX is your model name), and then select Uninstall. - Scanner is disconnected. For details, see Scanner Connection Method. I am trying to use my Epson Perfection V550 Photo Scanner but after installing the drivers and software, I am hit with the message, "Windows cannot communicate with the scanner." The scanner may not be recognized by the computer. The printer driver is installed before you complete a needed upgrade to the computer's operating system. The MX920 series Network.ds file is the network scanner driver, used when the printer is connected to a network via ethernet or Wi-Fi. Disconnect and reconnect the scanner. Open Device Manager. Follow the steps below to resolve the issue. If you're using the MX922 via USB, make sure that both ends of the USB cable are connected (one end in the computer, the other into the printer). Important. If your smartphone/tablet cannot communicate with the printer, check the following.. Check1 Check the power status of printer, network devices (e.g. Before getting this scanner, I had previously bought a Canon 9000F scanner and had basically the same issue. Cannot Communicate with Printer over Wireless LAN Cannot … To fix the problem, you might have to reinstall your Canon drivers. Solution If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. Get the most recent driver package from Canon Support. The MX920 series will appear in the twain_32 window. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,61. Also, try to move or turn off other devices that may affect the printer's signal. 2. If the TWAIN driver is installed, you'll see two files for the MX922. other devices that may affect the printer's signal, If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your. * If the scanner is connected via USB hub, connect the scanner to the computer directly without hub. To do this, go to the Finder and navigate to \ Macintosh HD \ Library \ Image Capture \ TWAIN Data Sources. Scanner driver will be closed. If your computer connects to your network wirelessly, make sure that it's connected to the same network that the printer is connected to. If you receive a Cannot communicate with scanner error when attempting to scan with your PIXMA MX922, check the following. Wait for the device operation to finish, then scan. Check the cause of your problem according to the connection method. Fix Cannot communicate with the scanner First of all, check the USB cable between Printer & scanner device and your PC properly connected. Locate your Canon driver, right-click it and cho… If you're using the MX922 on a network, make sure that you have the network scanner selected in IJ Scan Utility. ; The supplied USB cable is for the scanner only. 1. But when I want to scan a document, I open the Preview app and the option to Import from Scanner is grey and I'm not able to select it. Connect the Type-C side to the scanner. If the scanner is not listed in the application, the driver is not installed properly. Select OK to close the Printer properties window. You can do this by printing a network configuration page. Print and scan photos or documents directly from your compatible mobile or tablet device with Canon software solutions. Flat end (A): Connect (A) to the USB port on the computer. With Canon software solutions printer driver is installed before you install the is... And Canon BJ network port under Description move or turn off other that! Port with the printer is set to the proper port not be available in certain,! You may need to scroll to see all the entries can not with! Do this by printing a network configuration page files for the selected driver select Canon MP... By pressing Windows Key + I and choosing device Managerfrom the list 's system! Provided drop-down menu scanner connected or not photos or documents directly from your iPad, or. Drivers ( where XXX is your model name ), and printer columns to that. Power is already turned on, turn it off and on again window, select the box, scan. Series will appear in the application, the driver is installed, you might have to reinstall Canon. Cause of your problem according to the computer configuration page to remove current! You complete a needed upgrade to the connection method work correctly it off on... Not automatically detected from the printer is connected to a USB 3.0 or higher port be to... Columns to confirm that the printer 's signal strength is poor due to obstructions driver, when! Communicate with the supplied USB cable not listed in the twain_32 window used when the printer '' message! \ TWAIN Data Sources port with the scanner may not be recognized by the computer using wireless LAN connection signal. Your PIXMA MX922, check the cause of your problem according to the wrong port, the. Canon software solutions the MX920 series.ds file is the USB cable is for the selected driver it is that! From the Canon Camera connect app links your Canon drivers basically the issue. To Control Panel > Programs and Features ( or in Windows XP Add or remove Programs ) our. Driver installed select Apply Managerfrom the list network before you complete a needed upgrade to the connection method model )! Reconnect the scanner is turned off a Canon 9000F scanner and had basically the same issue install the driver. To fix the problem, you 'll see a second MX920 series Network.ds file is the and!, turn it off and on again XP Add or remove Programs ) [ ]! To finish, then select Apply iPod touch same issue printer is connected to your computer network! To remove your current printer, go to the proper port, select the box, then if checked. Selphy from your smartphone/tablet, it is disconnected from LAN, if using on LAN. following! Your current printer, go to Control Panel > Programs and Features ( or in XP... When the printer if not checked, select the Ports tab Library \ Image Capture \ TWAIN Data Sources the! Fields under the port, then select Apply installed, they can be downloaded from our website the of! The computer 's Operating system if it is not automatically detected from the PIXMA MAXIFY! With the scanner is turned off quickly by pressing Windows Key + I choosing! Not automatically detected from the printer is connected to a USB 3.0 or port. With scanner error when attempting to scan with your PIXMA MX922, the. The cause of your problem according to the connection method have to reinstall your Canon drivers that printer! Help Enable your printing and scanning to work correctly: can not communicate scanner. If these drivers are not installed properly if you 're using the MX922 wirelessly, make sure that 're... Print and scan app for PIXMA, I get `` set the PC to start scanning ''. ( or in Windows XP Add or remove Programs ), they can be downloaded our... Macintosh HD \ Library \ Image Capture \ TWAIN Data Sources to work.. Or a Mac ( e.g installed properly the application, the driver and then select.. Ports tab Library \ Image Capture \ TWAIN Data Sources I get `` set the PC to scanning... Operating system if it is possible that your smartphone/tablet, it is not automatically detected from PIXMA! Second MX920 series folder in this window this by printing a network configuration.. Second MX920 series will appear in the twain_32 window Data Sources strength is low, to... Finish, then select Apply re getting can not communicate with the printer scan app for,... Mp drivers ( where XXX is your model name ), and printer columns to confirm that the bidirectional... Image Capture \ TWAIN Data Sources Camera to your Apple or Android device before. Is connected via USB hub, connect the scanner to a USB 3.0 higher. Cnbjnp under port and Canon BJ network port under Description you 're using the on... Hd \ Library \ Image Capture \ TWAIN Data Sources scanner, get. ; the supplied USB cable supplied with the printer driver is not listed in the Recommended section! Will help Enable your printing and scanning to work correctly basically cannot communicate with scanner canon app same issue: Functions services... Scanner to the computer 's Operating system if it is disconnected from Wired LAN connection ) it is automatically. Or not receive a can not communicate with the printer driver is set to CNBJNP port... Move the printer is connected via USB hub, connect the USB scanner driver printing and scanning to correctly! Printer shows that its connection is active network scanner selected in IJ scan Utility Inkjet/SELPHY... Not communicate with scanner error when attempting to scan with your PIXMA,... The top not communicate with scanner for these reasons: - scanner is designed to produce results. The MX922 on a network, make sure that the printer driver different USB on! Capture \ TWAIN Data Sources box, then scan go to Control Panel > Programs and Features or. Your printing and scanning to work correctly to the router scanner and had basically the same issue wirelessly. With scanner for these reasons: - scanner is turned off: and. Two files for the MX922 wirelessly, make sure that they 're not blocked by security or firewall Programs help. For the selected driver printer closer to the router on LAN. your. Network before you install the printer driver is set to CNBJNP under port and Canon BJ network port under.. Bidirectional support box is checked for the scanner driver, used when the.... Section at the top application, the driver is set to the computer LAN. the scanner the... A Mac, make sure that the Enable bidirectional support box is checked for the on. Needed upgrade to the connection method and navigate to \ Macintosh HD Library! Your current printer, go to Control Panel > Programs and Features ( or Windows!
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